Terms & Conditions


These terms and conditions apply to the use of the Lilala KIDS website. By placing an order with us you are agreeing to accept these terms and conditions.

If you have any questions or comments about our terms and conditions please contact us via email at astrid@videbrands.com

Intellectual Property

All intellectual property rights pertaining to this Website and to Lilala KIDS products and any modifications and improvements to them are retained by us. Any use of the Website or its contents, other than for your own personal and non-commercial use, is prohibited without our permission.

Product Description

We have taken every care to ensure that the descriptions and specifications of our products are as accurate as possible. Regarding color, we cannot accept responsibility for any variation in color caused by the browser software or computer system used by you.

All photographs, descriptive matter and specifications issued on this website are for the sole purpose of giving an approximate idea of the products described in the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Pricing & Payment

Product prices quoted are exclusive of shipping and handling fees, which will be charged at the rates specified in the delivery section, unless you are in a FREE Delivery zone. Payments methods accepted may vary by shipping region but generally can be made using most major credit card types. We do not guarantee to accept every card type in every region.

Product Availability

All orders are subject to acceptance and availability. While we do try to ensure that all information displayed on our Website is accurate, errors may occasionally occur. Should we discover a pricing error for an order you have placed we will contact you as soon as possible with an option to accept the correct price or cancel your order. Should we discover a product you ordered is unavailable we will contact you as soon as possible with the option to purchase an alternative product or cancel your order.

Terms of Sale

We must receive payment in full before your order will be dispatched. You will receive an email acknowledging receipt of your order – this does not constitute acceptance of your order. We will email you once your order has been dispatched. This indicates that we have accepted your order and a contract exists between us. An invoice/receipt will be included in your package.


Generally, orders will be processed within 24 hours of receipt Mon-Fri. Orders received after 2pm Friday, weekends or public holidays will be dispatched the first business day following. Dispatch times may vary. We are not responsible for any delays resulting from shipping delays or force majeure. Please see our ‘Delivery & Returns’ section for further information.

Risk and Ownership

Risk in and ownership of the goods shall pass to you upon delivery.

Limitation of Liability

Our liability shall be limited to refunding, repairing or replacing any defective or missing products and in any event shall not exceed the price paid for the products. We will not be liable for any delays or failure to perform any of our obligations in relation to our products if the delay or failure is beyond our reasonable control.


We take pride in producing quality products. If you receive an item you consider defective please contact us within 14 days of receipt to arrange a replacement. Should the item be found to be faulty we will take full responsibility for replacement shipping costs.

Privacy Policy

We respect your privacy. Any and all of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to email us.

Third Party Websites

We may from time to time include third party links on our website. We have no responsibility or liability for the content and activities of these linked sites.